Comments on: How to Deal with Bad Service—Be Reasonably Unreasonable http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/ Articles on game theory and personal finance Thu, 29 Jul 2010 12:43:59 -0500 hourly 1 http://wordpress.org/?v=3.0 By: Presh Talwalkar http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/comment-page-1/#comment-2625 Presh Talwalkar Sat, 13 Sep 2008 04:30:15 +0000 http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/#comment-2625 <b><em>the cyclist</b></em>: I too lament over the advantage of dishonesty. I guess that's why I now try to think about negotiations as games with objectives rather than situations of personal interaction. the cyclist:
I too lament over the advantage of dishonesty. I guess that’s why I now try to think about negotiations as games with objectives rather than situations of personal interaction.

]]> By: the cyclist http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/comment-page-1/#comment-2621 the cyclist Fri, 12 Sep 2008 20:33:22 +0000 http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/#comment-2621 One thing that I don't like in some of these negotiation scenarios is the inherently dishonest attitude. For example, "my friend called up the cancellation department, even though he had no intention of canceling". Willingness to be dishonest is always an advantage in negotiation. One thing that I don’t like in some of these negotiation scenarios is the inherently dishonest attitude. For example, “my friend called up the cancellation department, even though he had no intention of canceling”. Willingness to be dishonest is always an advantage in negotiation.

]]> By: Presh Talwalkar http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/comment-page-1/#comment-1900 Presh Talwalkar Wed, 04 Jun 2008 06:40:55 +0000 http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/#comment-1900 <b><em>Ian Selvarajah</b></em>: Wow, that is a great story. Your cousin knows how to negotiate--I want to use this, but I don't know if I have the resolve to actually say all those things. Ian Selvarajah: Wow, that is a great story. Your cousin knows how to negotiate–I want to use this, but I don’t know if I have the resolve to actually say all those things.

]]> By: Presh Talwalkar http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/comment-page-1/#comment-1851 Presh Talwalkar Wed, 28 May 2008 18:40:47 +0000 http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/#comment-1851 <b><em>RohoMech</b></em>: You are exactly right. Silence is one of the most powerful negotiation tools. The cell phone negotiation included that trick. Although I'll admit that I am a talker, so I find myself on the wrong side of the equation ;) RohoMech: You are exactly right. Silence is one of the most powerful negotiation tools. The cell phone negotiation included that trick. Although I’ll admit that I am a talker, so I find myself on the wrong side of the equation ;)

]]> By: RohoMech http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/comment-page-1/#comment-1850 RohoMech Wed, 28 May 2008 16:05:27 +0000 http://mindyourdecisions.com/blog/2008/05/27/how-to-deal-with-bad-service%e2%80%94be-reasonably-unreasonable/#comment-1850 Oddly enough, another thing I've found is silence can sometimes work in your favor, especially if it causes things to be uncomfortable. I'd venture to guess that reasonable people try to diffuse tension, but if one side realizes the other won't help, you might be able to get something out of the situation. I've seen this used in interviews before, when asked an open-ended question the application gives a quick answer, the interview nods and stays silent, the applicant gets nervous and starts offering more information up. Oddly enough, another thing I’ve found is silence can sometimes work in your favor, especially if it causes things to be uncomfortable. I’d venture to guess that reasonable people try to diffuse tension, but if one side realizes the other won’t help, you might be able to get something out of the situation.

I’ve seen this used in interviews before, when asked an open-ended question the application gives a quick answer, the interview nods and stays silent, the applicant gets nervous and starts offering more information up.

]]>